common problem

*When will it arrive?

We are very grateful that you choose our products and try our best to provide you with the fastest shipping service. Generally speaking, our average arrival time is 7-14 working days after overseas shipment, but if you have special urgent needs, we also provide urgent order service, which can be delivered in about 3-7 working days. Of course, sometimes the arrival time will be changed due to various factors, such as remittance speed, product purchase time, whether the express flight takes off normally, whether the logistics company has other procedures, consecutive holidays, etc. We will try our best to minimize these impacts, and provide you with a tracking code after shipment, so that you can check the status of the goods at any time. If you have any questions or difficulties, please feel free to contact our customer service staff, we will serve you wholeheartedly.

*About special needs.

We take your shopping experience very seriously and would like to listen to your special needs. If you have any suggestions or requests for our products or services, please feel free to discuss with our customer service staff directly, and we will try our best to tailor shopping services for you.

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*Is this genuine?
We are a legally registered company in the UK/Taiwan, with a professional purchasing team, and we only order products for you from trusted sources such as local counters or official websites. We guarantee that the products we provide are 100% genuine, and can pass the inspection of any counter in the world, and are willing to take legal responsibility, but we will also reserve the right of legal prosecution if there is any forgery. We attach great importance to your trust and satisfaction, please rest assured to buy .
*Is there a paper bag/box/purchase card?
We will attach relevant paper bags, boxes, purchase certificates and other accessories for you according to the brand owner's provision, but the actual situation may be different due to the inventory at the time of purchase. However, you don't have to worry, we will help you package the product beautifully and safely for you to receive when it is shipped. Here, we also want to remind you that most brands have their own anti-counterfeiting scanning system. Whether it is maintenance or repair, as long as the product is taken to the counter, the clerk can use the scan to confirm the authenticity of the product, place of manufacture, sales time and other information. Therefore, some paper certificates may not necessarily represent the authenticity of the product, and proof of purchase may sometimes be forged. So the most important thing is to choose a reputable store, like us, will only give you a 100% guarantee of authenticity. If you have any doubts about our products, please do not place an order, so as not to cause trouble to both parties. If you have special needs or requirements, please discuss with our customer service staff before placing an order, and we will try our best to arrange it for you.
*What is the scope of defective return and exchange?
Because we are a purchasing agent and belong to an appointment contract, the 7-day appreciation period does not apply to returns and exchanges. Unless there are major defects that are too serious to be used, we will assist you to deal with them based on the service level. When purchasing and shipping, we will also use high standards to help you carefully check the products, don't worry.
Examples of the scope of acceptance of defective returns: clothes are obviously torn with a big hole, bags are scratched, parts are missing, bags cannot be carried, shoes and heels are separated.
It does not belong to the scope of defect return and exchange processing. Example: The color of the photo is slightly different. The color taken by each mobile phone is different. Now that the Internet is very developed, you can find product information. There are traces of shoes that have been tried on, things that have been touched by nail marks, leather things that have faded or glue problems...